Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Office Policies

What is your Appointment Policy?

​Carolina Beach Animal Hospital continues to experience a high demand for appointments with our Veterinarians. In order to provide the best care for our patients, while still meeting the demand for appointments, it is required that clients uphold their appointment and arrive on time. Failed appointments take away the opportunity for another pet owner or sick patient to receive medical care, therefore we require 24-hour notice of cancellation. Failure to provide 24-hour notice will result in a failed appointment fee of $25.

Carolina Beach Animal Hospital is open 6 days per week and will make every effort to meet the needs of our valued patients. Our schedule can book up quickly so we encourage clients to call in advance to schedule an appointment. The veterinarians at Carolina Beach Animal Hospital will make every effort to see your pet when they are ill or in need of medical treatment. In the event that our schedule is booked our doctors will allow work-ins when necessary. An emergency fee may apply.

Please Note: Any appointment arriving more than 5-10 minutes late may need to be rescheduled and/or be worked in at a later time, which will result in either a failed appointment fee or a work-in fee of $25.

What is your Prescriptions Policy?

Due to dispensing laws regulated by the Federal Drug Administration (FDA), any prescription medication that has left our office, CAN NOT BE RETURNED, regardless of whether it has been opened or not. Our pharmacy is subject to the same dispensing laws as human pharmacies. Please keep in mind, all heartworm/flea/tick prevention sold at our practice is still considered a prescription medication, and falls under the same regulations as any other prescription dispensed.

In accordance with the Federal Drug Administration (FDA) we are also NOT permitted to split pills for our clients. Any prescription medication that requires the splitting of a pill MUST be done by the client. If you need to purchase a pill cutter they are available for sale in our retail area, or at any local human pharmacy.

What is your Prescription Refill Request Policy?

Many of our patients require the use of medications on a long-term basis. Carolina Beach Animal Hospital has a fully stocked pharmacy available to refill and dispense medications.

In order to request a refill for your pet’s medication we ask that you please call or email our office 24 hours in advance. Within 24 hours of your request, our office will notify you as to when your prescription will be ready for pick up, or to inform you that additional examination and/or diagnostics are needed in order for the prescribing doctor to authorize the refill.

Please be aware that if 24-hour notice is not provided for your refill request we may be unable to refill the prescription immediately, which may require you to return to pick up your pet’s refill at a later time.

Please Note: In order to abide by all state veterinary practice laws and ethical guidelines, we require that your pet be examined at least once per year in order to dispense prescription medication. Certain medications have the potential to change body functioning when used long-term. Blood work to monitor these changes may be recommended prior to the veterinarian authorizing a refill. Recurring issues require re-evaluation by a doctor prior to refill authorization in order for the doctor to discuss why a health issue may be recurring, and what can be done to treat the underlying causes to prevent these symptoms altogether.

"Highly recommend! The staff here is wonderful. I forgot my dogs paperwork (for our first visit ) and they still worked with me to make sure my boy is all taken care of. Dr. Jenny was very knowledgeable and friendly as well as the ladys at the front desk. They were busy and genuinely friendly thank you for helping me take care of my dog."

Kate G